Dental Office Management Association of Canada

Dedicated to professional development, knowledge, guidance & networking for the growth and success of the whole dental team.

Toll Free

1-855-DOMACAN (366-2226)

(905) 829-8839

1-855-DOMACAN (366-2226) | (905) 829-8839 |

Best Practices of Great Practices

  • Date

    Thursday, May 31st 2018

  • Time

    6:00pm - 9:00pm | Lecture & Dinner

  • Venue

    Bayview Golf Club, North York, Toronto

  • CE

    3 Points

  • Fee

    CAD $60 + HST

Eventbrite - Best Practices of Great Practices

Not a Domacan Member?

Become a member and reap the benefits!

Special Discounts For

  • Members of:

    BDA (Burlington Dental Academy)

    HAD (Hamilton Academy of Dentistry)
    AGD Ontario
    GTA Perio
    IODA (Iranian Ontario Dental Association)

    CIDS (Canadian Iraqi Dental Society)
    OSP (Ontario Society of Periodontists)
    CIDE (Canadian Integration by Dental Education)
    ODAA (Ontario Dental Assistants Association – for the staff part) - HPDA (Halton Peel Dental Association)

  • Students of:

    CIDE (Canadian Integration by Dental Education)
    SDD (Sleep Disorders Dentistry)
    Dental Student (DDS/Office Admin/DSA/RDH) in any Ontario College/University

  • Clients of:

    Henry Schein
    Brand Clinic
    Easy Market
    Talking Teeth

  • Employees of:

    Dental Corp.
    Altima Dental
    Teeth First
    Smiles First



The Philosophy of Team Training

Team Training is a Philosophy that needs to be the driver for any practice aspiring to be great. It is a way to improve patient experience, revenue and energy in the practice. When a team experiences training, it builds trust, teamwork, appreciation and accountability—the foundation every team needs to excel


Luciana Arcaro

A team leader who enjoys problem solving and troubleshooting, Luciana brings a wealth of knowledge and experience in team training on both clinical and non-clinical areas. She is currently the Manager of Education at Dental Corp Institute and DOMACAN's Director of Team Training.

Dental Marketing

With the exception of some, most clinicians are just clinicians with little or no understanding of basics principles of marketing as well as how the past few years have changes the landscape of communication and relationship building. This short talk will give a high level view of how practices can take some simple measures and start to get these bases covered.

Dr. Abbas Naqvi MMU Headshot (4)

Dr. Abbas Naqvi

Dr. Naqvi is a diverse professional who carries both education and experience in Media, Marketing and Dentistry. He is the project Director of CIDE - Canadian Integration by Dental Education and owner/operator of See Factor. He has a special focus on helping dental professionals and organizations make the appropriate use of for Marketing.

Treatment Coordination: Why & How

This informative and enlightening session by a dynamic and experienced leader in Practice Management and Coaching identifies the most important elements for successful case presentations. Learn how to identify and implement patient education techniques from an expert in the field. The key elements that will lead you to facilitate a positive and successful patient educational experience include Communication, Education, Competition, Professionalism and Value.

leigh 2b-cropped

Leigh Gowland

Leigh is a firm believer that "it takes one to train one".

With 33 years' experience in the dental industry as a CDA, Treatment Coordinator and Office Manager, Leigh has developed sound communication skills for successfully presenting treatment to patients.

Her “5 Steps to Success” is the foundation for this session. Leigh's sense of humour and unsurpassed passion for dentistry always make her talks hard to forget.

Register & Ticket Purchase


Eventbrite - Best Practices of Great Practices

Contact Us About the Event

BPGP Registration

Cancellation Policy

  • Registrants may cancel before 10 am EST, 7 calendar days prior to the course to receive a full refund.
  • Cancellations made after this time will be assessed their full registration fees.
  • While no refunds will be given after the cancellation deadline, fees can be applied toward any future course offering.


  • Clinical training provided by guest speakers reflects their own view and not necessarily those of TDLC.
  • Space is limited and registration available on a first come, first serve basis.
  • Please contact us