Conference 2012 Program

The First Annual Dental business conference in Canada!


What is it?

An exhilarating conference, designed specifically for Canadian Dental Office Team Members! TWO exciting days packed with great inspirational practice-building speakers!


Stage West Theatre, Mississauga

About Stage West: We’re truly excited to be holding our conference at Stage West, Mississauga. Everything you need is under one roof: a luxurious 224-suite hotel, a magnificent Las Vegas-style theatre, a 3-storey indoor waterslide, pool and fitness centre, and so much more!

April 19 – 20, 2012



  • Learn about some of the latest and most relevant topics in dentistry today!
  • Network, share, learn and have fun with like-minded peers.
  • Enjoy two days of great team-building and set new goals for 2012!
  • Earn continuing education (CE) points.
  • Reward team members and shake up your practice by treating your team to Stage West’s Dinner Theatre production of All Shook Up on Thursday evening.
  • Reinforce your team’s camaraderie. Remember, the teams that learn and play together, stay together!


8:00am – A great start to your day, A Continental Breakfast, Stage West Style

9:00am – Keynote Speaker – Dr. Tanya Brown – 1st time speaking in Canada

This is a must attend morning for all of you who want to not only learn at the conference but also go back and share your new-found knowledge with your team while taking your practice to the next level! Learn the fundamentals of developing a winning team- having the right people in the right roles. Participants will also come away with tips and strategies to make treatment planning fast and easy, so patients are saying “yes” to treatment recommendations.

1:30pm – Team Engagement – Keeping your team long term – Susan Chapman LLP

Hiring the right person doesn’t just save you money; it benefits morale, increases production and makes your workplace more enjoyable for your entire team. Do it right the first time and learn from a Human Resource Lawyer

3:00pm – The First 10 Minutes – Are you Prepared? John Collie- CEO of Rescue 7

Life threatening emergencies may arise within a dental office at any time. Emphasis will be placed on the role of the entire team during an emergency and a review of your emergency kit, drugs and equipment.

4:00pm – Exhibitors and draw prizes

6:00pm – Reward your team by attending ‘All Shook Up’ Dinner and Theatre – at Stage West

Review – Gary Smith – You’ll be bouncing in your seat, dancing in the aisles and twitching like Elvis. This Presley-inspired show at Stage West is a slickly packaged, expertly directed resuscitation of a not-so-hot Broadway musical.

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FRIDAY, APRIL 20, 2012

8:00am – A great start to your day with a Continental Breakfast, Stage West Style

9:00am – Touching Lives – Making a Difference – The Treatment Coordinator

Trish Resendes TC and Brenda Taylor RDH – In Focus Coaching
Your reputation begins from the very first moment a patient makes contact with your office. This innovative, interactive session will teach you the communication skills that lead to 5 Star Service, creating more comprehensive case acceptance and also enjoying the rewards of a harmonious and successful hygiene department.
(Refreshment break half way through morning.)

1:30pm – Grow your practice with Social Media – Terry Nason Pro3D media

Learn what top practices are doing to successfully grow their practices with social media, the hottest dental marketing trend.

3:00pm – Learn to Thrive, Not Just Survive in This New Economy – Russel Brown – Henry Schein

Increase your practice production/profitability, lower overheads and increase cash flow with unique practice analysis processes that will help you thrive and more predictably meet your business goals and practice vision.

4:00pm – Exhibitors, Meaningful Wrap Up and the chance for exciting draw prizes !!